We take all complaints seriously. If you wish to register a complaint about our service, then please contact The Complaints Department, either:

If your business is placed at Lloyd’s and you are not satisfied with the outcome you can refer matters to the Complaints Department at Lloyd’s. Details are on the Lloyd’s website Telephone +44 (0) 2073 275 693 or by email to moc.sdyollnull@stnialpmoc.

We will acknowledge your complaint within 24 hours.

If we are unable to settle your complaint with us, you may, if eligible, refer it to the Financial Ombudsman Service either:

In writing at: The Financial Ombudsman Service, Exchange Tower, London E14 9SR, or via, or by telephone on +44 (0) 8000 234 567 or +44 (0) 3001 239 123.